Terms of Use

1. Who we are

PaddockAI is operated by LP Media ApS, CVR no. 43476467, Arnbjerg Alle 5, DK-8800 Viborg, Denmark. "We" and "PaddockAI" mean LP Media ApS.

You can always write to us at support@paddockai.net. We reply in Danish and English.

2. The service

PaddockAI is a tool for people who follow riders and horses at horse shows. You can build show lists, see schedules, start lists and results, subscribe to riders and get notifications. Organisers can create and run shows with PaddockAI Shows.

You can use PaddockAI for free with some limits. Some features require the PaddockAI PRO subscription, see section 4.

We keep developing PaddockAI and may add, change or remove features. If we remove an important feature that you pay for, we tell you in advance and you can cancel your subscription.

3. Your account

• You must be at least 13 years old to create an account. If you are under 18, a parent or guardian must have agreed to your use of PaddockAI and to the purchases you make.
• A parent or guardian may create a rider profile for their child.
• An account is personal. One person per account, and you may not share your login with others.
• Give correct information and keep your login safe. You are responsible for what happens on your account. Write to us straight away if you think someone else has gained access.
• You can delete your account at any time under Profile → Settings → Delete account. Read more on the page about deleting your account. A subscription bought on paddockai.net is cancelled automatically when you delete the account. A subscription bought in the App Store or Google Play must be cancelled by you in the store.
• Shows you have organised and entries to PaddockAI Shows are kept after the account is deleted, because they are part of the organiser's accounts. You can read more about this in the privacy policy.

4. PaddockAI PRO

PaddockAI PRO is a monthly subscription that gives access to extra features. What PRO includes is shown where you buy the subscription.

• Price. You always see the price before you buy. The price shown at purchase is the one that applies. The price includes VAT.
• Free trial. New subscribers get a 14-day free trial. You can only have the trial once. If you do not cancel before the trial ends, the subscription continues as a paid subscription, and the first payment is taken when the trial ends.
• Automatic renewal. The subscription runs one month at a time and renews automatically until you cancel it. Payment is taken in advance for each period.
• Cancellation. You can cancel at any time. The cancellation takes effect at the end of the period you have paid for, and you keep PRO until then. You do not get money back for a period that has started, unless the law gives you that right.
• How to cancel. You cancel where you bought the subscription. Bought on paddockai.net: under Profile → Settings. Bought in the App Store: under Subscriptions in your Apple account settings. Bought in Google Play: under Payments and subscriptions in Google Play.
• If a payment fails. If a payment cannot be completed, we try again a few times and let you know. If the payment still does not go through, the subscription stops and your account returns to the free version. You keep your data, but the limits of the free version apply again.
• Price changes. If we change the price, we tell you at least 30 days before the new price applies to you. You can cancel before then.
• Purchases in the App Store and Google Play. If you buy the subscription in an app store, Apple or Google sells the subscription and takes the payment. Payment, cancellation and refunds follow the store's rules, and you must ask the store for a refund. We cannot refund purchases paid through an app store.

5. Right of withdrawal

If you are a consumer, you have a 14-day right of withdrawal when you buy PaddockAI PRO on paddockai.net. The period runs from the day you start the subscription. If you start with a free trial, the period runs from the day the trial begins – not from the first payment.

If you withdraw within the period, we stop the subscription and pay back what you have paid for it. We do this no later than 14 days after we receive your message, using the payment method you paid with.

You withdraw by writing to support@paddockai.net before the period ends. State clearly that you are withdrawing from the purchase and which email address your account uses. You may use the model form below, but you do not have to.

You do not get a new right of withdrawal each time the subscription renews. After the first 14 days you can cancel the subscription instead, see section 4.

If you bought in the App Store or Google Play, Apple or Google is the seller. You then withdraw from the purchase or ask for a refund through the store.

Model withdrawal form. To LP Media ApS, Arnbjerg Alle 5, DK-8800 Viborg, Denmark, support@paddockai.net: I hereby give notice that I withdraw from my contract for PaddockAI PRO. Ordered on: … Name: … Email address of the account: … Date: …

6. PaddockAI Shows – when you enter a show

PaddockAI Shows is the part of PaddockAI where organisers create shows and riders enter and pay. You need PaddockAI PRO to enter riders in a show through the app.

• The organiser is your contracting party. When you enter a show, you make an agreement with the organiser – not with us. The organiser is the seller and is responsible for the show: how it is run, the show schedule and conditions, the times, safety, results, prizes and any cancellation. LP Media ApS provides the platform. We do not organise the show.
• Price. You see the total price before you confirm the entry. The price consists of class fees and any add-ons. It may also include a signup fee and a late entry fee. The organiser sets all amounts, and the money goes to the organiser. Prices include VAT where it applies.
• Payment. The organiser decides how you can pay. If you pay by card, payment goes through the payment provider Stripe, and the money goes to the organiser. If you choose to pay at the show, you are entered straight away, and you owe the amount to the organiser and pay the organiser directly.
• Late entries. If you enter after the deadline through the show office, the organiser may charge a late entry fee. If you pay by card, you save the card when you send the request, and the amount is only taken when the organiser approves. If the organiser declines, nothing is taken.
• The person who enters pays. If you enter other riders, you pay for the whole entry, and you must have their consent – for children, from a parent or guardian. You settle up between yourselves.
• Changes and withdrawing an entry. After the entry is made, only the organiser can change or remove a start. Contact the organiser through the show office in the app.
• Refunds. The organiser decides whether you get money back if you withdraw, are ill, or the show is cancelled or changed. This follows the organiser's own rules and the rules that apply to the show. A card payment is refunded to the card you paid with. We cannot refund on the organiser's behalf.
• No right of withdrawal. An entry to a show on a specific date is a leisure activity and is therefore not covered by the statutory right of withdrawal, see section 18(2)(12) of the Danish Consumer Contracts Act.
• Prize money and prizes. Prize money and prizes shown in the app are the organiser's information. Payment is a matter between you and the organiser.
• Complaints about a show. If you have a complaint about a show or a payment to a show, contact the organiser first. If you cannot agree, you are welcome to write to us and we will try to help. We cannot decide the matter.

7. PaddockAI Shows – when you are the organiser

• You need PaddockAI PRO to create a show.
• You are the seller towards the riders and fully responsible for your show. You must make sure that the information is correct, that the show is run, that the rules of the show and the sport are followed, that you have the necessary permits and insurance, and that you comply with consumer law towards the riders – including on prices, fees, cancellation and refunds.
• You set the class fees, signup fee, late entry fee and add-on prices yourself. A signup fee applies whatever the payment method. You may not charge a fee because a rider pays by card.
• To receive card payments you must open a payment account with Stripe and accept Stripe's terms. Stripe pays the money out to you. Stripe's fees for card payments are deducted from your payout – also when you refund an entry. We do not currently take a fee of our own on entries.
• You decide refunds yourself and carry them out in the show's control panel. Disputes and chargebacks from cardholders concern your sales, and you are liable for the amount and the fees they cause.
• You are responsible for VAT, tax, bookkeeping, invoices and receipts. The finance overview, the VAT breakdown, the invoices and the receipts in the app are aids, and you must check that they are correct.
• You are an independent data controller for the rider information you receive through entries. You may only use it to run the show.
• Timekeeping, result calculation, start list distribution and rule explanations in the app are aids. You and the show's judges and officials are responsible for results and decisions being correct.
• Co-organisers you invite act on your behalf, and you are responsible for what they do on the show.

8. Your content and good conduct

• You own the content you put on PaddockAI – for example profile photos, bios, horse photos, show information and files. You give us a free, non-exclusive right to store, show and share the content in PaddockAI for as long as it is on the service. The right ends when you delete the content or your account, apart from what we must keep by law.
• You must have the right to upload the content, and it must not infringe other people's rights.
• The community guidelines apply to all content and all conduct on PaddockAI. They are part of these terms.
• You can report content and block users from the "⋮" menu on a profile, a photo or a show. We review every report within 24 hours.
• We may remove content, take profiles down and close or restrict accounts that break the terms or the community guidelines. We tell you what we have done and why, unless the law prevents it. If you disagree, you can complain by writing to us.
• Rider and trainer profiles are created on trust. If someone is pretending to be you, write to us and we will take the profile down.
• You may not get around technical limits or security, extract data automatically, resell access, disrupt the service or use PaddockAI for anything illegal.

9. Show data from others

Much of what you see in PaddockAI comes from show organisers and external show systems. This includes schedules, start lists, times, results, the show calendar and information about clubs and horses. The sources include Equipe, Equi-Score, Longines Timing, SCG Visual and the show calendar of the Danish Equestrian Federation (Dansk Ride Forbund). PaddockAI is not part of these and is not endorsed by them.

We show the information as we receive it, and we calculate expected start times ourselves. Times often change during a show day. We therefore do not guarantee that times, start lists, results or notifications are correct, complete or on time. The organiser's official information at the showground always applies. Make sure you are ready in good time.

A data source may change or disappear without notice. If that happens, the features that depend on it may stop working.

The rules content about the Danish Equestrian Federation's rulebooks is guidance only. It consists of summaries in our own words and does not cover every rule. The federation's current rulebook and the show's officials decide what applies.

Statistics, placings, badges and profiles are calculated from the same data and may contain errors. Write to us if you find an error about yourself or your horse.

10. Rights in PaddockAI

PaddockAI – the app, the code, the design, the name and the logo – belongs to LP Media ApS. You get a personal, non-exclusive right to use PaddockAI as long as you follow the terms. You may not copy, change or resell PaddockAI or try to derive the source code, beyond what the law allows you to.

Data and names from show systems, federations and organisers belong to their respective owners.

If you download the app from the App Store or Google Play, the store's own terms also apply.

11. Our liability

We work to keep PaddockAI running, but we do not promise that the service is always available or free of errors. We may take it down temporarily for maintenance.

We are liable under the general rules of Danish law, with the limits set out here.

• We are not liable for errors or delays in show data and times from organisers and external systems.
• We are not liable for notifications that do not arrive or arrive late.
• We are not liable for organisers' shows, decisions, cancellations and refunds, or for other users' content.
• We are not liable for losses caused by circumstances beyond our control, for example outages at subcontractors, in the app stores or on the internet.
• We are not liable for indirect losses, for example lost profit, a missed start, lost prizes or wasted costs for transport and entries.
• If you use PaddockAI as a business, for example as an organiser, our total liability cannot exceed the amount you have paid to us in the 12 months before the loss arose.

The limits do not apply if we have acted intentionally or with gross negligence. Nor do they limit the rights you have as a consumer under mandatory law, for example the rules of the Danish Sale of Goods Act on defects in digital services.

12. Duration and closing of accounts

The agreement applies for as long as you have an account. You can always stop by deleting your account.

We may close or restrict your account if you break the terms seriously or repeatedly. In serious cases this can happen without notice.

If we shut PaddockAI down completely, or close your account without you having broken the terms, we pay back the part of the subscription that you have paid in advance and cannot use.

13. Changes to the terms

We may change the terms, for example when we add features or when the law changes. We tell you about important changes in the app or by email at least 30 days before they apply. If you do not agree, you can cancel your subscription and delete your account before the changes take effect. If you keep using PaddockAI after that, the new terms apply.

The current version is always on this page. The terms are available in Danish, English, Norwegian, Swedish and German. If the texts differ, the Danish text applies.

14. Governing law, complaints and venue

The terms are governed by Danish law. If you are a consumer living in another EU or EEA country, you keep the protection given to you by the mandatory consumer rules of the country where you live.

If you want to complain, write to support@paddockai.net first. We always try to find a solution.

If we cannot find a solution, you can as a consumer complain to the Danish Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, DK-8800 Viborg, via naevneneshus.dk, if the conditions for doing so are met. From there the case can go on to the Danish Consumer Complaints Board.

If you live in another EU country, you can get help from the European Consumer Centre in your country. In Denmark it is called Forbruger Europa, forbrugereuropa.dk.

Disputes that cannot be resolved in any other way are decided by the Danish courts. If you are a business, the venue is the Court in Viborg (Retten i Viborg). If you are a consumer, you can always bring a case before the court where you live.